Overview
This page explains how Business Admins, End-Users, and Meta itself can request deletion of data stored by Conwerz AI. We honour every valid request within 30 days and propagate the deletion to encrypted backups within a further 5 days.
1. Self-Service Deletion (Business Admins)
- Sign in to the Conwerz dashboard at app.conwerz.ai.
- Open Settings → Integrations and click Disconnect next to each Meta asset (Facebook Page, Instagram Business account, WhatsApp Business Account).
- Open Settings → Account → Delete Account and confirm.
- Conwerz revokes all OAuth tokens with Meta immediately, purges tokens from our database within 24 hours, and deletes all associated message, lead, and profile data within 30 days.
2. End-User Deletion Requests
If you are an End-User (for example, someone who messaged a Conwerz customer on WhatsApp or Instagram) and want your data removed, email privacy@conwerz.ai from the address associated with your request, or write to us including:
- Your WhatsApp phone number, Instagram handle, or Facebook ID.
- The name of the business you interacted with (so we can find the right Business Admin).
- Any specific date range if applicable.
We will confirm receipt within 72 hours and complete deletion within 30 days. We will also notify the Business Admin so their own copy of the record is removed.
3. Meta User Data Deletion Callback
When a user removes the Conwerz app from their Facebook or Instagram account, Meta sends a signed deletion request to our callback endpoint:
POST https://api.conwerz.ai/webhook/meta/deletion
Conwerz verifies the signed request, queues deletion of all data associated with
the Meta user_id, and returns the JSON response Meta requires:
{
"url": "https://conwerz.ai/data-deletion/status?code=<confirmation_code>",
"confirmation_code": "<opaque_code>"
}Users can check the status of a deletion request at any time using the returned confirmation code at /data-deletion/status.
4. What Gets Deleted
- OAuth tokens (Page, User, System User, WABA).
- Instagram DMs, comments, mentions and their media.
- Facebook Messenger conversations.
- WhatsApp messages, contact records, and media.
- Lead Ad submissions linked to the user.
- AI-generated summaries, qualification scores, and derived analytics.
Aggregated, non-identifying analytics (e.g. "number of conversations this week") may be retained for reporting but contain no personal data.
5. What We May Retain
We may retain minimum necessary records required by law (for example, GST invoices for 7 years under Indian tax law) or to enforce our Terms. Retained records are access-restricted and never used for any other purpose.
6. Contact
Data Protection Officer — privacy@conwerz.ai.