Frequently Asked Questions

Conwerz is a WhatsApp-first CRM and AI sales assistant built for Indian small and mid-sized businesses. It captures every lead from Google Ads, Meta Ads, your website and WhatsApp into one pipeline, auto-records every sales call, and uses AI to draft follow-up messages your team only needs to review and send.

Most founding clients have gone live the same day they signed up — typically under two hours of founder-led setup. We help you import your existing leads, drop in your knowledge base, and switch on the website widget in one sitting.

For the WhatsApp Bot (on the roadmap) you will. The features that are live today — Leads & CRM, AI Chat, Knowledge Base, Website Widget, Softphone, Analytics — work without a WhatsApp Business number from day one.

BANT (Budget, Authority, Need, Timeline) and CHAMP (Challenges, Authority, Money, Prioritization) are sales qualification frameworks. Conwerz lets you score leads using either framework, tuned during onboarding for your industry. If your team isn't formally running one of these, we tune a lightweight version with you.

Yes. The free 14-day trial requires no credit card. You only pay if you decide to continue, and founding-client pricing stays locked for 12 months from the day you sign up.

You upload your price list, brochure, FAQ, SOP or any web page. The AI reads it in seconds and uses it across your team chat and your website widget. If a question isn't covered by your documents, the AI says so — and escalates to your team. No invented answers.

Live across Real Estate, Coaching & Education, and Trekking & Adventure. We also have starter packs for D2C E-commerce, Clinics, Salons, B2B Distributors and Agencies — the platform adapts to any SMB with more than 10 leads a week across multiple channels.

Yes. Upgrade or downgrade any time. We show you the prorated charge for the new plan and the credit for unused days on the current plan before you confirm. GST is included on every invoice.

Every business gets a private knowledge brain that never leaks across tenants, even when you run multiple businesses on one Conwerz account. Your documents are used only to answer your customers.

Click-to-call from your browser. Every call is auto-recorded and attached to the lead's profile — any team member can replay it later. After the call, the AI writes a clean summary, extracts action items and drafts the follow-up message your team only needs to send.

Yes. Professional and Enterprise plans include a REST API for leads, conversations and the knowledge base, plus signed webhook events on key state changes. The API is OpenAPI-documented with a sandbox tenant for safe testing.